Privacy Policy

1. Who we are

Heal Buddy (“we,” “us,” or “our”) operates the Heal Buddy mobile application and website. Our contact address for privacy matters is hello@healbuddy.app.

2. Information we collect

Information you give us

• Account information (name, email address, password hash)
• Wellness data you log: mood check-ins, habit completions, sleep notes, journal entries
• App preferences and notification settings
• Messages you send to our support team

Information collected automatically

• Device type, operating system, and app version (for compatibility)
• Crash reports and performance metrics (never tied to health data)
• Timestamps of app sessions (to power streak tracking)

We do not collect location data, contacts, photos, or any data from outside the Heal Buddy app unless you explicitly share it with us.

3. How we use your information

• To operate and improve the Heal Buddy app and its features
• To personalise your habit reminders and wellness insights
• To send you product updates and support responses (you can opt out any time)
• To detect and fix technical issues
• To comply with legal obligations

We never sell your personal data. We never use your health data to serve you advertisements.

4. How we share your information

We share your data only in the following limited circumstances:

• Service providers: Trusted vendors who help us operate the app (cloud hosting, analytics) under strict confidentiality agreements. They may not use your data for their own purposes.
• Legal requirements: When required by law, court order, or to protect the safety of our users or the public.
• Business transfers: If Heal Buddy is acquired or merged, your data may transfer to the new entity, subject to the same protections.

We will always notify you of material changes to how your data is shared.

5. Data storage and security

Your data is stored on encrypted servers. All data in transit uses TLS encryption. Health data (mood logs, journal entries, habit records) is encrypted at rest with AES-256. We conduct regular security audits and follow industry best practices.

No system is perfectly secure. If you suspect unauthorised access to your account, contact us immediately at hello@healbuddy.app.

6. Your rights and choices

You have the right to:

• Access: Request a copy of all data we hold about you
• Correction: Update inaccurate information at any time in the app
• Deletion: Delete your account and all associated data from within the app or by emailing us
• Portability: Export your wellness data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time
• Restrict processing: Ask us to stop processing your data in certain ways

To exercise any of these rights, email hello@healbuddy.app with the subject line “Privacy Request.” We respond within 30 days.

7. Children's privacy

Heal Buddy is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

8. Cookies and tracking

Our website uses essential cookies for authentication and session management only. We do not use third-party advertising cookies or cross-site tracking. You can disable cookies in your browser settings; some site features may not function correctly as a result.

9. Changes to this policy

We may update this policy from time to time. When we make material changes, we will notify you via email (if you have an account) and update the “Last updated” date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact us

Questions, requests, or concerns about your privacy? We're here for you.